Refund policy

PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

LEAD TIME:

The lead time required to prepare your order to ship is 24-48 business hours.  If an item is out of stock, you will be contacted via email and provided an estimated ship timeframe.

Please contact us via email if your order has a required delivery date to discuss your options: service@no-shank.com

 

 RETURNS:

To return an item, you must contact Customer Service via email at service@no-shank.com for prior approval and obtain an RMA number.  Please review the below information to ensure your order qualifies for a return and you agree to the return rules below.

RETURN POLICY:

30 day return policy on all non-defective stock products. A 15% restocking fee will be applied and original shipping costs are non-refundable.  Shipping cost to return the item are the responsibility of the customer returning the item(s).

RETURN RULES:

All returned merchandise must be unregistered, in complete original manufacturers packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under manufacturer's warranty and will be replaced at no charge within the manufacturers stated timeframe.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non-refundable (including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.

If any of the above conditions are not met, Jail Pens LLC dBa No-Shank reserves the right to refuse the return.

RETURN INSTRUCTIONS:

  • Obtain an RMA # by emailing our Customer Service at service@no-shank.com
  • Place the manufacturers box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturers package.
  • For your protection, insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Return the items to the address listed on your RMA email reply from Jail Pens LLC dBaNo-Shank.  Make sure the RMA # is clearly visible on package.

 

PURCHASE ORDERS: Jail Pens LLC dBa No-Shank accepts all Purchase Orders from approved distributors and government funded entities such as prisons, jail, medical facilities and more.  We also accept corporate purchase orders from approved companies. Please contact us to apply.